Support And Refunds
Contact LaunchReel for billing issues, refund requests, launch support, or policy questions.
Customer Support
Email support@launchreel.app for account, launch, billing, or publishing help. Include the launch URL or slug, the email on the account, and any relevant screenshots or order numbers so we can resolve the issue faster.
Refund Requests
Refunds are reviewed case by case. We are more likely to approve refunds for duplicate charges, mistaken purchases, or technical failures reported promptly. Refunds are less likely once a paid launch has already received promotional delivery or other paid placement benefits.
To request a refund, email support@launchreel.app within 14 days and include:
- Your Lemon Squeezy order number or receipt email.
- The launch URL, slug, or title.
- A short description of the issue.
Billing Notes
LaunchReel uses Lemon Squeezy for checkout, receipts, and payment processing. Approved refunds may revoke paid launch benefits tied to the refunded order.
Policies
Effective date reference: September 9, 2025